Transforming Responsibility in the Software Market: Service vs. Product

Carlos Eslava and Jaime Nubiola


The substantial losses resulting from free copy of software are leading to increasingly aggressive campaigns against it from software producers. The aim of our paper is to examine the value and nature of software and the responsibilities that developers assume. We defend the substitution of the present sale of products by a service in which responsibility is really taken for the quality of the software. If a guarantee of service between the developer and the customer is established, users would become aware of the real difference between buying software and copying it.