Teleworking: a place for the introvert?

David N Wilson and Jim Underwood


Advances in information technology have had tremendous impact on the nature of work, on organisations and on society in generally. Cheap yet powerful hardware, telecommunications and data networks, and distributed databases have enabled organisations to re-engineer their business processes and to change the way they do business. One specific example is teleworking, where employees work from home via an ‘information super-highway’. Despite the well documented personal, organisational and society benefits, many workers prefer the social contact of office work to the face-less anonymity of teleworking. Does teleworking provide a means for introverts to ‘come out of their shell’ and contribute to organisations?