How Users Perceive The Ethical Posture Of Low Cost Carrier Websites
AUTHOR Chris Barry, Mairéad Hogan and Ann Torres ABSTRACT In keeping with the overall conference theme, this paper explores how ICT, in the low-cost carriers (LCC) sector, is yielding customer service that is moving ‘backwards’ rather than ‘forwards’. The paper investigates ethical issues around the design of certain LCC Websites in the airline industry in […]