ICT Workers and Professional Attitudes: Construction of an Appropriately Professional Working Environment

Kiyoshi Murata


Nowadays, information and communication technology (ICT) is ubiquitous, and the quality of our home, work and social life is significantly dependent on the quality of ICT-based information systems. Since the majority of ICT and ICT-based information systems are developed and used in business organisations, ICT workers, including ICT professionals and ICT non-professionals or end-users, have both intentional and unintentional power over the general public. They have to recognise their responsibility to the general public and develop a professional outlook and attitude in order to create and maintain a safe and reliable information society.

Well-organised codes of conduct for guiding ICT workers in their professional behaviour have already been laid down; however, these codes may not function well on their own, unsupported by context. An ICT worker is not necessarily an independent and unchallenged entity; he/she works within a complex environment filled with various types of stress and pressure. This context might affect individual decisions, which may result in unprofessional behaviour, even though that individual has made a conscious decision to abide by a code. Therefore, the construction of an appropriately professional working environment, designed to encourage ICT workers to develop their sense of professional ethics, could offer a useful strategy for making codes of ICT professional conduct more effective.