The Call Center Industry and the Imperatives for an ICT-driven Knowledge-Intensive Employment in the Philippine Economy
AUTHOR Jose V. Camacho ABSTRACT Globalization or the global integration of markets has further strengthened the supremacy of economic and structural adjustment geared towards enhancing market efficiency and competitiveness. One significant driver of globalization is the rapidly changing landscape of information and communication technology (ICT). The access and capacity of an economy to adapt modern […]