Influence of corporate ethical/unethical behavior on customer satisfaction

AUTHOR Masahiro Sato ABSTRACT The purpose of this paper is to clarify how ethical/unethical behavior of firms results in higher/lower customer satisfaction. The progress and widespread availability of information and communication technology (ICT) has brought about the business environment in which the cost of communication between firms and their customers has dramatically become cheaper. Therefore, […]

On Audience Ethics of Internet Communication

AUTHOR Chen Ru-dong, Harada Yasunari, Takeo TATSUMI ABSTRACT In this paper, we show that the studies of recipient ethics not only bear important theoretical significance but also entail important practical ramifications. In the practice of communication, settlement of social problems obviously presupposes sender ethics, but we must also realize that it also presupposes recipient ethics. […]

Coleman’s Kantian Computers

AUTHOR Lucas Richard ABSTRACT In this paper I discuss the attempt by Coleman (1996) to suggest a mechanism for attributing a Kantian morality to computers. This is part of a larger project of Coleman to posit the likelihood of computers being moral agents. Here I will provide an outline of Coleman’s account, show what I […]

Juristic Misuse of “Information Society” Metaphors: Loaded Framing, Argumentation and Resolution of Legal and Policy Issues

AUTHOR David A. Rice ABSTRACT Digital electronic information, computer program, and communication technologies rapidly and widely transformed all sectors, nooks and crannies of society and private and public resource allocations over the last two decades. Their advent generated new demands on human conceptualization, thought, expression, and dialogue about the new phenomena. Universal discourse about the […]

Robotic Thugs

AUTHOR Carson Reynolds, Masatoshi Ishikawa ABSTRACT What exactly would it take for a robot to be arrested? Prima facie, this appears to be an easy question. Clearly, being caught in the process of some sort of law-breaking ought to be enough. But really, should it not be the robot’s designer or owner who should be […]