Three Challenges for Japanese ICT Professionalism

AUTHOR Kiyoshi Murata and Yohko Orito ABSTRACT Based on the recognition that information and communication technology (ICT) was becoming a key enabler of successful business systems as well as safe and affluent societies, in Japan, the Strategic Headquarters for the Promotion of an Advanced Information and Telecommunications Network Society (IT Strategic Headquarters) was established within […]

Working in Indian Call Centers – Preliminary Findings

AUTHOR Ananda Mitra ABSTRACT The advent of inexpensive and reliable Internet- and satellite-based telephone technology allows private enterprise in the US and Western Europe to transfer a significant part of their phone service operations to India and China. Reliable data on the number of call-center employees and Western entities using them are lacking, but back-office […]

Characterization of Social Network Profiles

AUTHOR Luisa Massari ABSTRACT Collaboration and socialization among users have introduced a new dimension into the Web. This dimension has led to the development of new technologies and advanced services typically used in the framework of the so called Web 2.0. Online social networks are based on the interactions between the users and the community. […]

Examining the Influence of Demographic Factors on Ethical Awareness: Computer Use and Security

AUTHOR Maslin Masrom and Zuraini Ismail ABSTRACT Many colleges and higher educational institutions have become heavily dependent on computers and information systems for educational purposes. That exposes them to some ethical issues such as unauthorized access and use of computer systems, software piracy and information privacy. This study examines the influence of demographic factors on […]

When Speed Truly Matters, Openness is the Answer

AUTHOR Antonio Marturano ABSTRACT In this paper I analyse the ethical implications of the two main competing methodologies in genomic research I do not aim to provide another contribution from the mainstream legal and public policy perspective; rather I offer a novel approach in which I analyse and describe the patent-and-publish regime (the proprietary regime) […]

Users Perceptions of Barriers in using ICT for CRM in the Banking Sector in Oman

AUTHOR Salim Hilal Al-Mamari and Miguel Baptista Nunes ABSTRACT The advantages of using Information and Communication Technologies (ICT) based Information Systems in organisations are well known, described and criticised in the literature. ICT enabled Customer Relationship Management System (CRM) systems have been rapidly adopted in developed countries since the beginning 1990s as one of the […]